I was really surprised by the fact that technology is not as helpful as people helping others finding information and learning how to get work done. A lot of money and also time could be saved by underutilize the technology is really surprising. This could help the IT department designing the database for example based in such fact.
The other thing which I really like in this reading is the idea of evaluating the managers' abilities to link people by the people whom the manager worked. This would improve the work and improve the network within the company and a lot of barriers would disappear between managers and employees.
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